Artwork

Digital (vector) art created or saved in Adobe Illustrator version 11.0 or below saved as an "ai" or "eps" file. All fonts must be converted to outlines. Actual PMS numbers (coated colors only) must be listed for each color. Word, PowerPoint, Publisher, Excel, Jpg, Bitmap, Tif or Gif files not acceptable. Factory prepared/corrected artwork and/or typesetting will be billed at minimum $50.00(G).

Acknowledgements

All orders will be acknowledged. Please review the acknowledgement upon receipt and immediately advise us of ANY discrepancies. All orders will be processed by the information that appears on the acknowledgement.

Approvals/Cancellations/Corrections

All approvals, cancellations and changes must be in writing (fax or email acceptable). Firm orders which are cancelled or corrected while in process will be subject to costs incurred to date plus 5% of the order value, $25.00(K) minimum.

Business Hours

9:00 am to 5:00 pm EST.

Co-op Orders

Co-op programs are welcomed and must be registered with factory.

Die Service Charges

All tools, dies and screens are billed at factory cost for labor & material and shall remain the property of Marken for your exclusive use. Tooling charges are to be used as a guide. Factory will quote actual die charges after reviewing art. We reserve the right to dispose of any dies, tools or screens without notice if a period of two years has elapsed without a reorder, or we have not been notified to hold them for a longer period.

Exact Quantity Orders

Are available and will be subject to a surcharge of 5% of the order value, $25.00(K) minimum.

Over and Underruns

All orders are subject to 7% over or under runs and will be billed accordingly.

Pricing

The catalog is based upon the current price of raw materials and is subject to change based on market conditions. Such changes will be noted upon receipt of quotation or order.

Random Samples

Random samples of most items are available upon request and are provided at no charge as long as accompanied by a UPS or FedEx Express Account # to use for shipping. Call before 11:00 am EST for same day sample requests.

Returns

Absolutely no returns accepted without factory authorization. All claims must be reported within 10 days of shipment.

Pre-production Samples

We strongly encourage the use of of pre-production samples on all new designs. All tooling, set-up and art charges may be billed upon shipping of samples or as otherwise established by factory. Two samples per item available at no additional charge. Additional samples per item will be billed at EQP.

Shipping

F.O.B. Rhode Island. A 25% surcharge will be added to all prepaid freight. Minimum freight charge $15.00(K).

Split Shipments

Add $15.00(K) per USA destination plus freight.

International Shipments

Add $15.00(K) per location plus freight.

California Shipments

We must be notified in advance of any shipment going to California and/or any product shipped elsewhere that may be distributed in California in order to ensure compliance with California Proposition 65.

Note

None of the products in this catalog are certified for use by children 12 years of age or younger.

Illinois Shipments

We must be notified in advance of any shipment going to Illinois and/or any product shipped elsewhere that may be distributed in Illinois in order to ensure compliance with the Illinois Lead Law.